• VMM Main Unit

• Return/Replacement program
• $850 flat repair price which includes a 90-day warranty.
  

Process:

• Customer sends VMM, payment and signed Repair Authorization Form to Teradyne.
  • To review process and schedule a repair please contact the Teradyne hotline at (877)722-8336.
  • Customer is responsible for shipment cost to Teradyne.
• Once received, unit will undergo inspection to ensure the unit doesn't have excessive damage (e.g. crushed by a vehicle, fire or water damage).
  • If no excessive damage is found a replacement is sent.
    • In order to minimize cost and downtime a permanent replacement unit is sent to the customer.
      • Customer will not receive original VMM back.
    • Defective unit is repaired and placed back into service stock.
    • Should excessive damage be found in repair (eg. water ingress that wasn't noticeable during primary inspection), the customer will be contacted for additional repair cost.
      • If the unit can still be repaired the customer will be required to pay the incremental cost.
      • If the cost of repair exceeds the cost of a new VMM unit, the customer will be required to pay the VMM replacement cost.
  • If excessive damage is found during the initial inspection the hotline will contact the customer before sending the replacement.
    • The hotline will discuss the options with the customer prior to sending the unit for repair.
      
      
• All Cables, Adapters and Transducers
  
  
  • Customers should contact 1-800-ROTUNDA (768-8632).  Select Option 1 [Diagnostics] then Option 1 [IDS] to purchase any replacement cables, adapters or tranducers.
  • All purchases of cables, adapters or transducers come with a 90-day warranty.